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Shipping Policy for PureLife Kratom

PureLife Kratom packages and heat seals all shipments in mylar bags or plastic jars. Once a shipment is handed to the carrier, PureLife Kratom is no longer responsible for it--you are responsible for any loss, damages, or theft of your product once the product is registered as in transit. You should receive tracking information once your order is ready to go out. If your package does not arrive but shows delivered in the carrier's tracking system, we will not be held liable. If the package does not arrive and tracking indicates such, the extent of our liability is to aid you in locating the package with the carrier. In the rare case it gets damaged or opened in transit, stolen, or modified, we do not accept responsibility although we will work with you to ensure you get your money back from the carrier or replacement. We strongly recommend purchasing shipment insurance on anything over $25 in value as the cost of the insurance is very small. We pride ourselves on our packaging and shipping process, and take care to ensure your order arrives safely and expediently; however, in the unlikely event that there is a problem with your order that was due to technical or human error, or if you have questions about what you received, please give us a call. By placing any order through us online, by phone, email, PM, or any other form of communication, you are automatically subject to our policies

Shipping & Delivery :

Orders will be shipped on the SAME BUSINESS DAY (Monday-Friday Only) that payment is collected if payment is made before 1pm Mountain (3pm Eastern). The exceptions include out of stock items that can be filled within one weekday, weekends, federal holidays, and office closures due to weather or emergencies. FedEx does NOT include Saturday as a transportation day unless you specifically request Saturday Delivery. Thus, a 3-day package sent out on a Friday will not arrive until Wednesday the following week. We do not ship on Saturdays unless otherwise stated.  

Satisfaction Guarantee/Returns

Here at PureLife Kratom, we work very hard to ensure that you are absolutely thrilled with each and every purchase! We guarantee you will love our products! If not, you may request a full refund (minus shipping costs) within 30 days of purchase! 

NOTE: We reserve the right to refuse returns for any reason should we deem it necessary due to suspicious activity or repeated requests for returns. This is strictly prohibited by management and will not be tolerated. We maintain a shared list of customers who try to scam vendors by abusing free product samples and/or return policies. By purchasing from us you agree to the above condition in our return policy. 

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